Guaranty Policy

At Wasam.shop, we take pride in the quality of our products. That’s why we offer a 1-Year Warranty on all items purchased through our store.

✅ What’s Covered

Our warranty covers manufacturing defects in materials and workmanship under normal use during the warranty period. This applies to:

  • Digital Cameras (Canon, Nikon, Sony)

  • Coach Bags

If a product you purchased is found to be defective within 12 months of the delivery date, we’ll repair it, replace it, or offer a full refund—at no cost to you.

❌ What’s Not Covered

Our warranty does not cover:

  • Damage due to misuse, accidents, drops, or unauthorized repairs

  • Cosmetic wear and tear (e.g., scratches, fading)

  • Damage caused by water (unless stated as waterproof)

  • Batteries, chargers, or accessories unless they are part of the original product bundle

🛠️ How to Make a Claim

To initiate a warranty claim, please email us with the following details:

  • Order number

  • Description of the issue

  • Clear photos or videos of the defect

📧 Contact: karenloepzi11@gmail.com

We’ll respond within 2 business days and guide you through the next steps.

📦 Return Shipping

In most cases, return shipping costs are covered by us. We’ll provide a prepaid label if needed.

🔁 Replacements

If your item is approved for replacement but is no longer available, we will offer a product of equal value or issue a full refund.

💬 Questions?

We’re always here to help! Feel free to contact us with any warranty concerns. Your satisfaction is our priority.